Guy’s & St Thomas’ Foundation, a charitable organisation focused on improving health, required a full AV system health check at their office, The Grain House in London. The foundation’s routes to impact include Impact on Urban Health, an initiative dedicated to tackling health inequalities in cities. Ensuring their AV systems were reliable and efficient was essential to supporting their mission and day-to-day operations.
A spokesperson from the foundation highlighted their wider goals, stating:
At Guy’s & St Thomas’ Foundation, we are building the foundations of a society that helps everyone stay healthier for longer. We do this through different routes to impact: in how we use our endowment, to take a long-term approach; in how we work with partners and organisations in the local community to work on urban health, through Impact on Urban Health, and through our charitable work closely linked to Guy’s and St Thomas’ NHS Foundation Trust.
Spokesperson
St Thomas Foundation
The Client’s Challenge
The foundation had been struggling with an AV setup that failed to meet their operational needs. Poorly integrated technology was causing connectivity issues, and outdated, unsupported systems limited functionality and security. A previous system had delivered solutions that lacked reliability, leaving the organisation with persistent technical problems and challenges in resolving these, causing disruption to their workflow. With these ongoing challenges, the foundation needed a robust and future-proof AV solution to support their work effectively.
Our Solution
To address these challenges, we conducted a comprehensive health check across all AV systems. Outdated software and firmware were upgraded to the latest versions, improving security, stability, and unlocking new features. We also rectified any areas that posed health and safety risks, ensuring the system was safe and fully functional. Strategic enhancements were made to optimise the system’s overall performance and longevity, providing the foundation with a seamless and reliable AV experience.
Installation Process
Our team took a structured approach to the installation, prioritizing accessibility, reliability, and ease of use. Front-serviceable wall mounts were installed for the front-of-room monitors, making maintenance easier while enhancing security. The existing AV system was re-cabled and clearly labelled, improving usability and reducing the risk of technical failures. Redundant cables and unnecessary components were removed, streamlining the system to ensure better performance and easier long-term management.
Results & Impact
Following the upgrades, Guy’s & St Thomas’ Foundation now benefits from a safe, secure, and highly reliable AV system. The improved installation ensures a seamless and dependable AV experience, allowing teams to conduct meetings without technical disruptions. Staff now have complete confidence in their AV setup, knowing that everything is functioning correctly. Additionally, with access to remote and on-site support when needed, the foundation has peace of mind that any future concerns can be addressed quickly and effectively.
Client Confidence
Staff now have complete confidence in their AV setup, knowing that everything is functioning correctly.
Reflecting on the impact of the improvements, Andy Lapham from the foundation stated:
“It is essential to our hybrid way of working that our meeting rooms are fully functional at all times. We started working with Workspace AV in late 2023 when we had some significant issues with some of our kit. Steve and the team quickly got to grips with those and have kept us up and running ever since, supplying expertise, equipment, great customer service and patience whenever we’ve needed it.”Andy Lapham
Office and Front of House Manager
With access to remote and on-site support whenever required, the foundation has peace of mind knowing that any future issues can be resolved swiftly and effectively.
Conclusion
By addressing critical AV deficiencies and implementing modern solutions, we have transformed the foundation’s meeting spaces into highly functional and reliable environments. With optimised systems and ongoing support, Guy’s & St Thomas’ Foundation can now focus on their important work, knowing that their AV technology will continue to support their mission efficiently.
