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Privacy Policy

Last updated: 11.11.25

1. Introduction

Workspace Audio Visual Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website, workspaceav.com, and how you can exercise your rights regarding it.

2. Data Controller

The data controller for this website is:

Workspace Audio Visual Ltd, registered address at 63–66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE.

3. Personal Data We Collect

3.1 Data you provide directly

  • Contact information (name, email, phone number, company) when filling out forms or subscribing to newsletters.
  • Project briefs or uploaded files (e.g. PDFs or DOCs) submitted via contact forms.

3.2 Automatically collected data

  • IP addresses, browser type/version, referring pages, and visit times (via hosting logs, with retention up to 90 days).
  • Usage analytics via Google Analytics (with IP anonymisation enabled).
  • Business and firmographic data via ZoomInfo technologies, which may identify company details associated with your IP address to help us understand website engagement and business interest in our services.

3.3 Cookies and similar technologies

We use cookies and similar tracking technologies to:

  • Improve site functionality and user experience.
  • Track interactions for analytics (e.g. via Google Analytics).
  • Identify business-related website visitors through integrations such as ZoomInfo.

You can control or withdraw cookie consent at any time through your browser settings or our website’s cookie preferences banner.

4. Lawful Basis for Processing

  • Contractual or pre-contractual: When collecting data via contact forms to respond to inquiries or deliver services.
  • Legitimate interests: For website improvement, analytics, lead generation, and business insight (e.g. via ZoomInfo or analytics).
  • Legal obligation: For compliance purposes, such as security logging.
  • Consent: When using non-essential cookies or tracking tools requiring your permission.

5. Purpose of Processing

We process your data for the following purposes:

  • Responding to inquiries and managing project communications.
  • Analysing website usage and engagement for optimisation.
  • Identifying potential business interests and improving marketing effectiveness.
  • Detecting and preventing security threats.
  • Complying with legal and regulatory requirements.

6. Disclosure of Personal Data

We may share your information with:

  • Service providers: Such as Google Analytics, ZoomInfo (for website visitor analytics and lead enrichment), and our hosting provider (GoDaddy).
  • Legal authorities: If required by law or to protect against legal claims.
  • ZoomInfo processes data in accordance with its own privacy policy, available here: https://www.zoominfo.com/about-zoominfo/privacy-center.

7. Data Retention

  • Hosting logs: Stored for up to 90 days.
  • Form submissions and business intelligence data: Retained only as long as necessary for business or legal purposes, or until you request deletion.
  • Newsletter sign-ups: Retained until you unsubscribe or withdraw consent.

8. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify or update incorrect or incomplete data.
  • Erase your data (where no longer needed or lawful).
  • Restrict or object to processing.
  • Withdraw consent at any time (e.g., unsubscribe from newsletters or opt out of tracking).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly.

9. Data Security

  • We implement technical and organisational measures to safeguard your data, such as:
  • TLS (SSL) encryption for data transmission.
  • Access controls and identity verification procedures.
  • Secure storage and transmission of analytics data.

10. Third-Party Links

  • Our site may contain links to third-party websites, each with its own privacy policy. We are not responsible for those external policies.

11. Policy Updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect these changes. If updates expand how we use data, those changes will apply only to data collected after the update.

12. How to Contact Us

For questions, complaints, or to exercise your privacy rights, contact us at:

Email: info@workspaceav.com

Address: 63–66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE